Shipping policy

FAQ's

DOMESTIC SHIPPING (US)
Shipping fees are non-refundable.
As of right now we offer USPS for all of our shipping needs.

WHEN WILL MY ORDER SHIP?
TYPICAL WEEKLY ORDERS - For most weeks, please allow for 2-3 business days for processing before your order is shipped (excluding weekends and holidays).

WEEKEND ORDERS - Any orders placed after11am on Friday will not be shipped until Monday.

SHIPPING OPTIONS & PROTECTION

USPS Ground Advantage Shipping ranges from 5-10 days (excluding days for processing and weekends). This shipping option is most cost effective but lost or stolen packages are the responsibility of the customer - no exceptions.

USPS Priority Shipping ranges 2-6 days (excluding the days for processing & weekends). This shipping option offers insurance up to $100 and any lost (not stolen) package a case can be filed via USPS. Stolen packages or incorrect deliveries are not insured under this shipping option - and Ptula is not responsible for lost or stolen packages.

USPS Priority with Signature Confirmation is the BEST option to ease your mind for safe shipping with USPS. With this option, you'll need to sign for your package and it should not be delivered unless signature is documented. 

INTERCEPTING PACKAGES THRU USPS: 
Intercepting a package before delivery will be the responsibility of the customer. All fees will be the responsibility of the customer and the package is not guaranteed to be intercepted before delivery to the customer.

DO YOU SHIP TO P.O. BOXES OR RURAL POSTAL CODES AND ZIP CODES? 
Yes. USPS delivers to PO Boxes and rural addresses.